KEE's Step By Step To Employment Training

Please double click on the video to the left for a 3 minute introduction on how to do our Step By Step To Employment Modules. 

For latest news on the workshop schedule and possible Zoom links to live virtual workshops, please go to the Home page "Latest Updates & News" or click here. Prior to coming in person to Knox, please check Latest Updates & News for possible changes to schedule.

If you are ill or have been in close contact with someone with COVID or the Flu, please do not come to in-person workshops until you feel better. Face masks are required for workshops. If you do not have a mask, we can provide you with one at reception.

In Person Workshops

If you are registered client with the KEE Program, you are welcome to join us at our workshops. It is required that you complete the online modules as that will be the "core content" of the workshop and we delve deeper into that content at each workshop. Every workshop will be different as we discuss challenges you may be facing either with the content from the modules or "in the real world". 

Even if you are a KEE client that is already working somewhere, you are welcome to join us to talk about challenges you may be facing on the worksite. 

Workshop Schedule: Tuesdays at 10am. Please check Latest Updates & News section prior to coming in person to ensure if workshop will be in person or "virtual". In-person workshops take place at Knox Church located at the north side of Portage Place, across from Central Park at the corner of Edmonton & Qu’appelle. Please go through the main doors of 406 Edmonton Street. When inside, enter the doors on the left and let receptionist know that you have arrived.

What To Bring: Your own pen, KEE Guidebook, paper. We also encourage you to bring questions and job leads if you would like to share them with other workshop participants. 

Certified Online Module Training:

If you haven't done so already, watch the three minute video introduction to the modules above. Once you start your modules, it's important to keep track of your progress. You can do this easily by marking your quiz score of each module on page 14 of the KEE Guidebook. 

To maximize your success in KEE, we highly recommend that you complete Modules 1-7 within the first 48 hours of being in KEE so you can implement the content immediately. This is less than a two hour commitment on your part.  You will only benefit from modules, the guidebook, workshops and one-on-one help if you implement this content daily. The rest of the modules should be completed in the following week or before the start of your first workshop. 

Please ensure you go right to the end of each module to submit your answers and click the "Finish" button. We encourage you to watch the videos in full screen by pressing the "F" key when the video starts and then the "esc" key at the end. 

After you have completed the module, you will receive an email with the results of your participation in that module. Each module will take approximately 7 to 15 minutes to complete.

There is a lot of great content packed in these videos! You are welcome to watch them more than once to ensure you have a good understanding of the content. If you come back to watch the videos again, you do not need to re-do the quiz. 

The content of these modules are designed to help all KEE clients looking for an entry level job. Some content will be familiar but each module will likely have material you never considered or offer a different perspective, valuable tips or at minimum, a great reminder that will help you achieve success in attaining employment quickly. It is required for you to watch the video prior to answering questions in the quiz in order to have your module marked as "completed".

Modules 1-7 Focus on applying properly to maximize results. 

Modules 8 and onward focus on what to do after you applied for a job. 

Once you have completed and passed all of the online training modules, you will receive a certificate which will be given to you at our workshops (other arrangements can be made if you prefer). 

If you implement the content of these modules, you can expect to succeed Step By Step!

Please complete modules 1-7 in the first 48 hours of being accepted into the KEE Program and implement the content to maximize your chances of being hired quickly. This module is an introduction to the KEE Program & online learning. 

Subtitles are available for our videos in Ukrainian, French, Chinese, Spanish, Arabic, Swahili and English. For instructions how to access them, please click here.

Please ensure your computer or device and web browser has the latest updates and that you are using one of the following supported browsers for all modules:

Computers: Chrome, Firefox, Opera, Edge or Safari

Tablets/Cellphones: Chrome, Firefox or Safari

If you experience any technical difficulties, prior to contacting KEE staff, please first troubleshoot by following the easy steps on the PDF in our client resources called "Tech Support for Modules".

How you and others speak on the phone to employers may impact your chances of getting hired there. This module will help you make a great impression on the phone while you are looking for work. 

Even if you already have a resume, you will benefit from this module.

Before you head out to apply for work, ensure you are on the right track. This module is full of time saving tips and ways to maximize your job search efforts.

Here's a super quick module that can have long lasting results on you achieving anything you want to achieve!

Many people are eliminated from job consideration because they did not apply properly. This module will increase your chances of moving on to the next step of the hiring process!

This module focuses on the importance of keeping track and what to keep track of when you are applying for work. By doing this, you will help maximize your success in attaining employment! As a bonus, this video also covers some tips on how to remember people's names which is a valuable skill to have.

This module clarifies how, when and if you should follow-up. This step is often misunderstood so often people skip it however taking this step is expected by the majority of employers. 

To ensure you finished all modules so you can receive your certification, remember to keep track of your quiz score on page 14 of the KEE Guidebook.

Please ensure your computer or device and web browser has the latest updates and that you are using one of the following supported browsers for all modules: 

Computers: Chrome, Firefox, Opera, Edge or Safari 

Tablets/Cellphones: Chrome, Firefox or Safari  

If you experience any technical difficulties, prior to contacting KEE staff, please first troubleshoot by following the easy steps on the PDF in our client resources called "Tech Support for Modules".

This module is packed with great information but It's impossible to cover everything in a short video and handout. We recommend you check out our Client Resources for many videos on Job Interviews. If you have questions on how to handle specific job interview questions, look on YouTube, ask your KEE coach or bring it up at one of our KEE workshops. 

This 15 minute video is the longest of our modules but arguably the most important as it will help you maintain employment and hopefully excel in your new job. If you haven’t been hired yet, this module will also help you during the applying/following-up/interview stages! 

We highly recommend you watch this video a second time as soon as you have accepted a job offer as it will help you meet and ideally exceed employer expectations.

An introduction to the importance of Customer Service and the impact it can have on a business. 

To ensure you finished all modules so you can receive your certification, remember to keep track of your quiz score on page 14 of the KEE Guidebook.

Please ensure your computer or device and web browser has the latest updates and that you are using one of the following supported browsers for all modules: 

Computers: Chrome, Firefox, Opera, Edge or Safari 

Tablets/Cellphones: Chrome, Firefox or Safari  

If you experience any technical difficulties, prior to contacting KEE staff, please first troubleshoot by following the easy steps on the PDF in our client resources called "Tech Support for Modules".

Delve deeper in to what it takes to make a great impression with your customers and how to best serve them through body language, acknowledging and asking appropriate questions to anticipate their needs.

This module tackles the question "Is the customer always right?" and covers the underlying manner of giving great customer service:  your communication style! How you say something, answer customer's questions or deliver news the customer doesn't want to hear will either upset/frustrate the customer or keep them coming back to your business. This module goes through specific examples that you will likely encounter no matter where you work and if you implement these effective techniques, you are more likely to move up the company ladder. 

Even if you give great customer service, sometimes things will go wrong but how you handle that situation will either lose the customer or make them a satisfied (or hopefully even loyal) one. This module covers how to handle upset customers and complaints in a professional manner.